When your tech breaks down, you need someone local you can reliably call. I'm Reid Palmer, a local technology consultant serving the Pittsburgh area.
Computer repair · Wi-Fi setup · Email help · Websites · General IT
Free initial conversation Usually respond within a few hours
Serving Pittsburgh's North Hills & suburbs
I run a small, local practice on purpose. Here's what that means for you.
You talk to me. Not a call center, not a rotating cast of technicians. I know your setup because I'm the one who worked on it last time.
I explain what's going on in words that make sense. I make sure you understand what's happening and why.
I respond quickly, show up quick, and work around your schedule. Most issues get looked at within the week.
Your data and privacy matter. I treat your devices and information the way I'd want mine treated — carefully and honestly.
Most of the time I work at your home or office. No need to haul everything to a store and wait a week.
I'll tell you what it costs before I start. If something isn't worth fixing, I'll say so.
From everyday computer problems to website projects for small businesses, these are the issues I help people solve most often.
When a computer is slow, freezing, throwing errors, or just not behaving the way it should, I track down the cause and get it working reliably again.
If your internet is unreliable, weak in certain rooms, or confusing to set up, I can improve coverage, connection quality, and day-to-day reliability.
A new computer, phone, or tablet should feel exciting, not overwhelming. I can handle the setup and make sure everything important comes over cleanly.
Pop-ups, scam warnings, weird browser behavior, or a computer that suddenly feels off can all be signs something is wrong. I can clean it up and help prevent it from happening again.
If your business needs a website that looks professional, loads quickly, and is easy to manage, I build straightforward sites that help people find and trust you.
Some problems do not fit a neat category. If you are stuck, comparing options, or not even sure what to ask for, I can help you sort out the next step.
Call, text, or email me. Tell me what's going on even if you're not sure how to describe it. I'll ask the right questions.
Sometimes I can help over the phone. If not, I'll come to you. I'll figure out what's wrong and explain your options before any work starts.
I do the work, test everything, and make sure you're comfortable with the result. Questions later? I'm a phone call away.
If something sketchy got downloaded on the family computer, or you want to set up network monitoring for extra peace of mind, I can help.
Judgment-free help. I explain things clearly and at your pace. No question is a bad question.
Websites, email setup, network issues, and day-to-day tech problems - without needing a full IT department.
Home office setup, video call trouble, VPN issues, and getting your workspace reliable and comfortable. All private, no judgment.
Reid fixed a Wi-Fi issue that had been driving us crazy for months. He explained everything clearly and it's worked perfectly ever since. Really glad we called him.
I was nervous about calling someone to look at my computer, but Reid was patient, respectful, and honest about what needed fixing. He didn't try to sell me things I didn't need.
He built our business website and it looks great. No hassle, no confusing jargon, and he responds fast whenever we need changes. Best tech person we've worked with.
These are placeholder testimonials. Real reviews coming soon.
If yours isn't here, just ask, I'm happy to answer directly. :)
Yes. Most of my work is done on-site at your home or office. I come to you so you don't have to disconnect anything or take a trip to a repair shop.
Absolutely. I help small businesses with websites, networking, computer issues, email setup, and general technology consulting. Get in touch to discuss your needs.
Yes, I work on both. I also help with phones, tablets, routers, printers, and other connected devices.
Sometimes. For certain issues, I can help over the phone or through a remote screen-sharing session. We'll figure out the best approach when you reach out.
$75 for the first hour, $50 for each additional hour for any "general service." I charge fair rates for honest work, and I'll tell you if something isn't worth the cost to fix.
I usually respond within a few hours and can schedule most visits within the week. If it's urgent, let me know and I'll do my best.
That's completely fine, most people aren't. Just tell me what's happening in your own words and I'll figure it out. That's literally my job.
If the probelm resolves itself, or if something comes up, feel free to cancel anytime. No commitments or fees.
Whether it's a slow computer, a Wi-Fi headache, or something you can't quite describe - reach out. No pressure, no obligation. I'll let you know if I can help and what it would take.
Response time: Usually within a few hours
Service area: Pittsburgh's North Hills, Cranberry, Wexford, Bethel Park, and Nearby Communities
Hours: Monday-Saturday, flexible scheduling
The easiest way to get help is to call or send a quick email describing what's going on. I'll get back to you with an honest answer.
Call 412-310-5670 Send an emailNo spam, no mailing lists, no sales pitch.